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Get the care you need, when you need it

Know where to go

Your health care needs do not always follow a schedule. Learn where to go when you or your family needs care, no matter what time of day it is. 

Your primary care provider (PCP)

Your primary care provider (PCP) is the doctor that you will see for most of your health care needs. When you are sick or hurt, always call your PCP first (unless it is an emergency). Even if you call after hours, someone from the office should be on call and able to help.

Your PCP is listed on your member ID card and in your online profile. They will:

  • Get to know you and your health history.
  • Work with you to find specialists, treatment plans and medicines when needed.

If you have not seen your PCP before, call and make a new patient appointment as soon as you can. It is a good idea to see your PCP when you are well to help your doctor learn about your medical history before any health issues occur.

Need to change your PCP?

  • To find a PCP in your plan, use our Find a doctor search tool.
  • To change your PCP, log in to your secure account and use our Change PCP tool. You can also call Member Services at 833-388-1407 (TTY 711).