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Contact us

Chat with us or send us a secure message

If you are already a member, log in to your account to live chat with a representative from 8 a.m. to 5 p.m. Central time, Monday through Friday or send us a message at any time.

Log in

Have questions or need help?

We can help you with:

  • Understanding your benefits.
  • Finding a provider near you.
  • Choosing or changing your PCP.
  • Getting your ID card.
  • Member handbooks.
  • Translation services.
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Request a call from Member Services

Schedule a time to have Member Services give you a call back. Log in to your account to schedule a callback.

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Call Member Services

You can call Healthy Blue Member Services at 833-388-1405 (TTY 711) Monday through Friday, 8 a.m. to 5 p.m. Central time.

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24-Hour Nurse HelpLine

833-388-1407 (TTY 711) 24 hours a day, seven days a week.

Get answers to your medical questions anytime, day or night. You can get advice about:

  • Symptoms you or your child are having.
  • Medications you are taking.
  • Where to go to get care.
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Behavioral Health Crisis Line

833-405-9088 (TTY 711) 24 hours a day, seven days a week.
Call us if you are experiencing emotional or mental pain or distress. We have licensed clinicians available to speak with you and to connect you to the support you need. If you are in danger or need immediate medical attention, call 911 or go to the emergency room even if it is not in the Healthy Blue network. 

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MO HealthNet Enrollment Helpline

800-348-6627 7 a.m. to 6 p.m. Central time, Monday through Friday.

  • For help with questions about changing health plans. 
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Family Support Division Information Center

855-373-4636 6 a.m. to 6:30 p.m. Central time, Monday through Friday.

  • For help with questions about changing health plans. 
  • If you have a change in family size, income availability or insurance through employer, address or phone number. (You should also report these changes to DSS online.)
  • For help with MO HealthNet renewal.